Returns and Exchanges

If you are not happy with everything you receive, please return it for a full credit, exchange or refund within 30 days from the date of purchase.
Shipping and handling charges are not refundable.

Note: product must be returned in original packaging and in the exact shape as received.
Return original receipt if possible.

There is a re-stocking fee of $5.00 for large items like dolls, backdrops and doll trunk and $1.00 for small items like outfits or accessories.

Items that are Not Returnable:
• Items that were damaged as a result of mishandling or play.
• Items purchased through a third party reseller.

Return address:

Carpatina LLC
5 Searles Rd
Nashua , NH 03062

Toll Free: 1-800-273-3022